Return & Exchange Policy
eflower by Ji Mei curates product offerings with the freshest florals received daily. In an unfortunate situation where there are damaged products, please take a photo showing the damage and send it to email@example.com within 12 hours of receiving the products. Our customer service will be in touch with an one-to-one exchange.
- The photos represent the thematic style of the floral arrangement.
- Florals are products of nature; hence, the sizes, shapes, colors, and availability of products vary daily.
- When certain floral products become unavailable, our designer may make appropriate substitutions of equal or higher value while maintaining the aesthetic style of the arrangement.
- Cancellation has to be made 48 hours in advance of the delivery date.
- A $10 cancelation admin fee is chargeable.
- eflower by Ji Mei will endeavor to reply to all email enquiries within 24 hours upon receipt during working hours.
- Our office is closed on Saturday, Sunday and Public Holidays.